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FAQ

Shipment & Payment Information

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am CET will not be shipped out until the next business day.

To learn more about our shipping policies, please consult our Shipping and Returns Policy. In general, you do not have to pay any duties, taxes or fees for orders within Europe (delivery duties paid), but for orders outside of Europe the customs regulations of your country apply (delivery duties unpaid) and you will have to pay any duties, taxes or fees.

Order Information

If you want to change your order, please contact us immediately. As soon as our warehouse has processed your order, we can no longer make any changes.

If your order was unexpectedly cancelled, our fraud filter may have classified the order as fraudulent. please contact us immediately so that we can review the situation with you.

Please check the email from UPS or DHL including the tracking number of your parcel

Powerbank Wallet Details & Warranty

For the wallet we use polyurethane short PU. The material is vegan, a high-quality artificial leather and more sustainable than real leather. Furthermore, it is used in shoes, backpacks and many other accessories.

Yes, the product is CE, FCC and ROHS certified, ensuring that all global safety standards in the electronics industry are met.

Yes, the wallet is airworthy all over the world. On the inside, where the Powerbank is located, all technical data are described. These must be presented at the airport security checkpoint if you are requested to do so.

The capacity of the powerbank is 4000mah. From our experience you can charge your gadget, regardless of the manufacturer and model, at least once completely from 0-100% battery power.

Yes, the wallet protects the cards from data theft with the RFID protection. The powerbank has an integrated protection that the cards will not be damaged (Electromagnetic field protection).

Other information

We thank you for your interest in a partnership with P&M. Please contact us directly to learn more about our products and conditions. Furthermore, you can view all current sales points.

Shipping & Returns

Delivery & Shipping costs:

P&M will deliver the ordered goods to the address specified by the customer in the order. P&M is entitled to make partial deliveries. This does not result in additional costs for the customer. The delivery shall be made at the shipping costs stated in each individual case.

Delivery time:

The delivery time is 3-5 working days for standard shipping and 1-2 working days for express shipping. The expected delivery time will be communicated to the customer upon acceptance of the order. After 14 calendar days from the provisional delivery date, the customer may cancel the order for the product in question and any payments already made will be refunded. Further claims are excluded. Information about the expected delivery date is not binding, unless P&M has given the Customer a binding promise in an individual case.

Orders in the EU and Switzerland:

P&M delivers to countries in the European Union and Switzerland on a ddp (delivery duties paid) basis. This means that all applicable taxes and duties are included in the final purchase price when the order is placed and that no additional costs are incurred for delivery. The price you see is the price you pay.

Orders outside Europe:

All international orders outside the European Union are shipped duty unpaid (ddu). This means that they may be subject to import charges, which are to be borne by the buyer. Customs duties, charges and taxes are not included in the item price or in the shipping costs at the checkout. The customer is responsible for all duties, taxes and fees upon delivery. We cannot predict what the specific charges will be. For more information about the customs regulations in your country, please contact your local customs office.

Right of withdrawal and exchange:

The cancellation and exchange is possible if an order contains 3 or less items. Orders placed by a customer on the same day will be considered as one order in this respect.

The customer is entitled to cancel his order without giving reasons within 14 calendar days after receipt of the goods by e-mail to info@pandmofficial.com. The period begins with receipt of the goods. The timely dispatch of the revocation suffices to meet the deadline.

P&M reimburses the customer for the payment made in the form of a voucher.

In the event of an effective cancellation, the customer is obliged to return the received goods. The customer must return the goods in perfect condition and with the original packaging to the following address.

P&M TWO GmbH
Staldenbachweg 22
CH-8320 Fehraltorf

The customer bears the burden of proof for the dispatch of the goods to be returned. The customer bears the costs of the return shipment (including customs duties, charges, taxes and fees) and shipping costs from the re-shipment (in case of exchange).

After receipt of the goods, the full purchase price (excluding shipping costs) will be refunded to the customer immediately in the form of a voucher. We reserve the right to deduct the refundable purchase price for possible damage or excessive wear and tear of the goods.

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